As part of our effort to continually improve our level of service to our clients, we gladly welcome any comments you have.  Please use the form below to tell us what we are doing right, as well as, what we can do better.  Your input is greatly appreciated, thank you for taking the time to help us help you and your pet more effectively.

You are not required to provide your name or contact information if you wish to remain anonymous.  We do, however, hope you will so that we can respond if necessary.

Form - Client Survey Form

Name
First Name
Last Name
E-Mail Address :
Phone
Phone TypePhone Number
Date of Visit (required)

What was the reason for your visit?
Wellness/Preventive Care
Sick Pet
Grooming/Boarding

When you arrived for your appointment, were you greeted in a prompt and courteous manner?
(If no, please provide comment below)
yes
no

How close to your appointment time were you seen by a doctor?
Actually, a little ahead
Right around the appointment time
Much later than the appointment

During your pet's visit, how would you describe the level of care provided by our technical staff?
(If average or below, please comment at bottom of page)
Above Average
Average
Below Average

During your pet's visit, how would you describe the level of care provided by our doctors?
(If average or below, please comment at bottom of page)
Above Average
Average
Below Average

During your pet's appointment, did our doctors and/or staff answer all of your questions?
(If not completely, please let us know what additional questions you have)
yes,completely
somewhat
not at all

If here for grooming, how would you rate your satisfaction on your pet's hairstyle?
(Please comment below on what you would have liked better, if anything.)
Highly
Mostly
Not at all

What was your impression of our facility's cleanliness/appearance?
(If average or below, please provide more details in space below)
Above Average
Average
Below Average

During your visit, how would you rate our customer service?
(If average or below, please provide more details in space below)
Above Average
Average
Below Average

How likely is it that you plan on returning to our hospital or referring someone else?
(If not very likely, please provide your suggestion on how we might improve that likelihood)
Very Likely
Somewhat Likely
Not Likely

Please provide any comments you like in the space provided below. Thank you again for your time.


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