Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.  If you are new to our office please arrive 5 to 10 minutes prior to your scheduled appointment time to fill out new client/patient information.  This will allow us that time to spend with your pet and not on paperwork.

 For the safety of all animals in our care, we require that certain vaccinations and fecal exam be current for pets admitted to the hospital for grooming, boarding, or medical/surgical care. Patients admitted for medical reasons and are overdue will need immunizations adminstered, unless a doctor designates them as unhealthy enough to receive immunizations.  If a pet is found to be infected with either external or internal parasites during its stay, they will be treated in an appropriate manner at the owner's expense.  

Though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  We ask that all patients be placed on a leash or in pet carriers before entering the waiting room.

We require full payment at the time that services are rendered.  We will gladly provide a treatment plan and associated fees the doctor anticipates will occur during your pets visit and will update that treatment plan for you as is necessary.  In cases that involve a pet being admitted to the hospital for longer periods, a deposit may be required and will be applied against the final balance.  For your convenience, we accept Visa, MasterCard, Discover, CareCredit, cash and personal checks.